PRIVACY POLICY

Privacy Policy

Last Updated: May 2026

EWaste Prime (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard data when you use our website at www.ewasteprime.com or engage our certified e-waste recycling and IT asset disposal services.

1. Information We Collect

We collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and organisation name provided via our contact form, service request, or subscription.
• Asset Information: Details of electronic devices submitted for recycling or disposal, including make, model, and serial numbers for chain-of-custody documentation.
• Business Information: Corporate registration details, billing addresses, and procurement contact details for institutional clients.
• Usage Data: IP address, browser type, pages visited, and session duration collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and confirm e-waste collection and IT asset disposal services;
• Issue Certificates of Destruction and compliance documentation;
• Send service confirmations, receipts, and operational communications;
• Respond to enquiries and provide customer support;
• Improve our website and service offerings;
• Comply with applicable legal and regulatory obligations in Bangladesh.

3. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our internal data handling practices are aligned with ISO 27001 information security principles. Access to personal data is restricted to authorised personnel only.

4. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Chain-of-custody and Certificate of Destruction records are retained for a minimum of seven (7) years for audit and compliance purposes.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with certified downstream recycling partners solely for the purpose of completing your disposal service, and only under strict confidentiality agreements. We may disclose information where required by law or regulatory authority.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You may disable cookies through your browser settings; however, this may affect the functionality of certain website features.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information held by EWaste Prime. To exercise these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. Continued use of our services following any update constitutes your acceptance of the revised policy.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

EWaste Prime
16/2 Joynag Road, Bakshibazar, Dhaka-1211, Bangladesh
Email: [email protected]
Website: www.ewasteprime.com